The Plaza Live – Frequently Asked Questions

🎟 General Admission & Tickets

How can I purchase tickets?

Tickets are available in advance on our website or at the door if supplies last.

Can I buy tickets at the door?

Yes, as long as the event is not sold out.

Do you offer refunds or exchanges?

Refunds may be available through the original ticket seller but are not guaranteed.

What if I lost my ticket or didn’t receive it?

Please contact the box office or arrive early so we can look up your ticket by name or email.

Are there age restrictions for entry?

The Plaza Live is all ages, but some shows may have age restrictions. Check event details before purchasing.

🕒 Hours & Entry

What time do doors open?

Typically one hour before the show, unless otherwise noted.

What time does the show start?

Showtimes vary. Refer to your ticket or event page.

How early should I arrive?

Arrive as early as you like. For standing room shows, early arrival gets you closer to the stage. VIP times are in your ticket email.

Can I leave and re-enter the venue?

No. The Plaza Live has a no re-entry policy.

📍 Location & Parking

Where is the venue located?

425 N Bumby Ave, Orlando, FL 32803

Is there parking on-site?

Yes, free and plentiful on-site parking is available.

Is public transportation available?

Yes, nearby bus routes and rideshare services are convenient options.

Do you offer accessible parking?

Yes, accessible parking is available on site.

🪑 Venue & Seating

Is the venue seated or standing room?

It varies. Some shows are standing-room; others are seated. The balcony is always seated.

Is the venue ADA accessible?

Yes, The Plaza Live is fully ADA accessible.

Do you offer VIP or reserved seating?

Yes, VIP is available for select shows and must be purchased with a ticket.

🧳 Bag Policy & Security

Can I bring a bag?

Reasonably sized bags are allowed and subject to search. No backpacks, duffles, or oversized purses.

What items are prohibited?

Weapons of any kind are prohibited. This includes guns, knives, pepper spray, brass knuckles, etc.

Is there a security screening?

Yes, all guests go through an Evolv scanner and bag search.

🍔 Food & Drink

Is food available at the venue?

Yes, we sell snacks like chips and candy.

Is alcohol served?

Yes. We have a full-service bar. Outside food and drinks are not allowed.

Can I bring my own food or drink?

No.

🎶 Performance & Sound

How long do concerts usually last?

Concerts range from 1 to 4 hours.

Are there opening acts?

Yes, most shows have openers. Arrive on time to catch them!

Can I bring a camera?

Phones are fine. No professional cameras unless you have a media pass.

🎤 Performer & Booking Info

How can I perform at The Plaza Live?

Submit your info via the booking section on our website.

Do you host private events?

Yes! Use our contact page to inquire about private rentals.

♿ Accessibility

Is your venue accessible for guests with disabilities?

Yes.

Do you offer assisted listening devices?

Yes. Please contact us at least 2 weeks before the event to request listening devices or interpreter services.

Are service animals allowed?

Only trained service animals are permitted.

🧒 Family & Age Questions

Do children need a ticket?

Yes. Children over the age of 2 require a ticket.

Are there age restrictions for certain events?

Some events may have age restrictions. Please review event details before purchasing.

💳 Payment & Merch

What forms of payment are accepted?

The box office accepts cash and credit cards. The bar accepts cards, mobile pay, and cash.

Is there an ATM on site?

Yes.

Do you sell merchandise?

Yes. The Plaza Live offers limited venue merchandise. Touring artists often sell merch outside the venue.